Doing Business with Us
General Information
Where are you located?
Our facility is headquartered in Maryland Heights, Missouri:
10 Kimler Drive, Suite D
Maryland Heights, MO 63043
For anyone familiar with the locale, our nearest major intersecting roadways are Interstate 270 and Dorsett Road. Most local motorists could probably use the “Edward Jones” complex as a point of reference – our shop borders their campus.
View us on a map.
What are your business hours?
Generally, we keep “normal” business hours, Monday through Friday from 9am to 5pm, with the exception of major holidays.
However, if you have needs that extend beyond our usual times – please call. We usually have relatively flexible with our schedules, and may be able to accommodate you.
Are you a local company?
(Q) Is your company strictly a “local” enterprise, catering only to the St. Louis area?
Our products have been sent to casinos in Atlantic City, car dealerships in southern Mississippi, and church groups – in the Amazon Rain Forest of Brazil.
Sure, much of our business does come from the local region. But as you can see, we are certainly willing to discuss how Embroidery Oasis might accommodate your needs…regardless of location. If a customer needed their t-shirts shipped to the moon, we would do our very best to get them there!
Where is your price list?
(Q) I cannot seem to find a “price list” on your website…where is it?
Actually, we do not publish any sort of standardized “price list.” Each job is unique, so we structure our quotes on a highly individualized basis. This effectively allows us to provide the best possible price for your project. Our approach gives us a tremendous amount of latitude to work with clients. At Embroidery Oasis, our goal is to give you the best blend of quality, service, and value…each and every time.
Quality, turnaround, and price.
(Q) What is your philosophy regarding the intersections of quality, production turnaround time, and price?
Understandably, most people want their goods produced “fast, good, and cheap.” In reality, even the best companies can only deliver upon two of those elements for any given project. Please take a moment to consider the following…
· If you want “good” and “fast” then, do not expect it to be “cheap.”
· If you want it to be “good” and “cheap” the service probably will not be as “fast.”
· If you want “cheap” and “fast” the completed product likely will not be nearly as “good.”
As a general rule, we will always go all-out to maximize your blend of all three factors. Beyond that, though we certainly strive to be competitive, ironically…our primary mission is not to be “the cheapest” screen printing and embroidery shop in town. Instead of tinkering with pennies to gain clientele, we prefer to focus our efforts upon one goal – being the very best at what we have to offer.
Embroidery Oasis wants to earn your patronage by offering exceptional products and terrific service, at reasonable prices. While our manufacturing processes might be high-tech, we have never departed from many of our old-fashioned approaches to doing business. Our philosophy is centered squarely upon taking good care of you, our valued customer.
Production Timeframes
Standard turnaround times
(Q) What kinds of “turnaround times” do you offer?
This varies by project, and potentially…even by individual work order. Typically,
we will provide you with an estimated timeframe of when each phase of your
project should be completed.
Normally, the “industry standard” for most shops is two full weeks – as measured
from the point when all project details are finalized. In other words…the clock
starts:
· Once you have placed a firm order.
· Any graphics to be used for your order have been granted final approval by appropriate person(s) within your organization.
· All materials and blank stock have been specified, and in some cases – received by us.
We continually review and streamline various in-house processes to make our shop more efficient. So depending upon factors at the time of your order, it may be entirely possible to complete your project within less time! For instance, if you are simply reordering something – the completion timeline could end up being significantly shorter.
The bottom line - we evaluate each individual project on a case-by-case basis. Thereafter, we strive to tailor our production operation so that it meets each the need of each customer.
Will you do rush orders?
(Q) I have an urgent need for a “rush” order…can you do it?
As they say, anything is possible. Of course, the two biggest factors surrounding
this particular question are time and money.
In terms of timeframe, we have (on occasion) operated our shop on a continual
round-the-clock basis, and even forgone the celebration of major holidays to
meet customer deadlines. We have coordinated projects with extremely narrow
completion windows, under maximum production loads, leaving little margin for
error or downtime. If the logistics are even remotely feasible, we will certainly do
everything humanly possible to meet your needs.
Of course, there is a potential trade-off when these types of scenarios arise. Such departures from our normal production schedules…may add significant cost to your overall project.
As a general rule, the most economical alternative is to plan well ahead of your anticipated need. But either way, please give us a call to discuss your particular situation. Depending upon certain factors (such as how busy we are at that time) we might be able to slide it into our production schedule without any problems or added cost.
Payment Terms
Will you require a deposit?
(Q) Will you require a “deposit” before processing my order?
Typically, for new clients we request for a deposit of at least 50% - with the balance due upon completion. Thereafter, the terms that we extend to you are evaluated per an individual, ongoing basis.
What kind of payment terms are available?
We accept:
· Visa
· MasterCard
· Discover
· Valid checks with appropriate identification
· U.S. currency*
· We may also extend the possibility of “net” account terms - please see below.
*Usually, our preference is to complete transactions either by credit card or check, as we keep no cash on hand within our shop. But you are our customer, and if change is needed to complete the sale…we will gladly make arrangements for that – please just let us know beforehand.
Our company is more than happy to work with organizations desiring “net” terms such as fifteen, twenty, or even thirty days. Again, this is evaluated per an individual, ongoing basis; it may be based (in part) upon the request of credit references with which you have a satisfactory payment history.
Tax exempt customers...
(Q) In general, how does the process work – if you are a “tax exempt” organization or reseller?
For local entities, simply providing us with a copy of your “tax exemption certificate” issued by the State of Missouri should be sufficient – we simply need to have that information documented in our files.
Order Minimums
Do you have “minimum” orders?
Our standard answer to this question is “yes.” On one hand, we truly regret turning away any project. But depending upon the item and quantity, it simply may not be cost effective for everyone involved.
Though the numbers outlined below are by no means “ironclad” we use them as guidelines. Should you have something in mind, by all means…give us a call.
If you are an existing high-volume customer, or depending upon how busy we are, perhaps our shop can accommodate your order?
One very important note…these numbers are for
individual production runs!
(An explanation for this can be found in the next section…)
SCREEN PRINTING
· Single color – dark color imprint on light garments - 50 each
· Single color – light color imprint on dark garments - 75 each
· Multi color – any combination of colors, absolute minimum - 100 each
EMBROIDERY
· Shirts or other garments - 36 each
· Caps, visors, or other headwear - 48 each
· Briefcases, bags, etc. - 36 each
PROMOTIONAL PRODUCTS
There are easily 800,000+ items available to be purchased within this category. Minimums are usually based upon a variety of factors, such as standard vendor quantities per each individual product.
Why do you have minimum orders?
(Q) Okay, so why do you have minimum orders and all this “production run” stuff?
Screen printing and embroidery are incredibly “setup intensive” mediums. That
means a tremendous amount of setup work is typically required for each job. Not
only that; some of the materials used in our pre-production operations are very
costly.
More than anything else, the processes themselves are rather time-consuming. Though we have reduced our workflow to the most efficient levels possible, in total…there are usually several hours of “prep work” behind every single completed item.
For this reason, if someone desires to order “just a few pieces” we may not be able to make it cost effective for them.
What do you mean by a production run?
Lets say you order fifty shirts, which is one of our “minimums” for screen printing. To be considered a single production run, the logo must be identical in every respect, for all fifty items. In other words, the same size, configuration and color(s) are used on each garment.
That doesn’t mean each item must be the same…we certainly don’t mind if you choose a few different colors and styles to be decorated. For instance, consider an order where our customer has requested imprints using a dark ink color on light-colored garments…twenty-five t-shirts and twenty-five fleece sweatshirts would be just fine!
On the other hand, if we end up needing to reset our machinery (such as changing of ink / thread colors or using an entirely different logo) it would be considered a different production run.
We have a chart that probably does a much better job of explaining this concept. Please click here to view it.
Do you have any maximums?
(Q) So, do you have any “maximums” as to how many items the shop would be willing to decorate?
No “maximums” here! Bring it on…we can handle your big orders!
Compared with many screen printing and embroidery shops, ours is very well
equipped for your mass-production needs. In fact, we actually prefer to
concentrate our efforts upon projects involving at least several-hundred to
several thousand pieces per production run.
I need just twelve shirts…now what?
(Q) Well, I still need someone to screen print or embroider just twelve shirts…now what?
We are absolutely committed to providing great customer service. Sometimes, that means referring prospective clients to other businesses who can better serve their needs.
So give us a call…we know of other local people within the industry that might be able to help out with smaller quantities.
With that in mind, we are always grateful for any feedback about your experiences in dealing with any other company we might recommend. That way, we can help ensure people are being pointed in the right direction!
Customer Supplied Items
I am a promotional products broker...
(Q) I am an established promotional products supplier…does Embroidery Oasis offer “subcontracting” services for brokers?
Absolutely – if you need mass-production assistance with a large order, by all means…give us a call. We are very well equipped to handle even your largest projects.
Will you decorate my stuff?
(Q) I just bought a few items that need to be decorated or personalized. Will you put embroidery or silkscreen on them for me?
Well, this is somewhat of a delicate subject for us, although - our answer is usually “no.” Please allow us to explain why…
Most often, these types of requests fall well below our established “minimum order” guidelines. So regrettably, we might not be able to make it cost effective for everyone involved.
Not only that, but every once in awhile…someone brings us a ninety-dollar shirt, purchased through their favorite high-end retail store. Although a rare occurrence, occasionally…machinery will inadvertently “eat” (damage or destroy) an item.
If a replacement cannot be sourced through our normal wholesale vendors, we could end up in somewhat of an expensive predicament. Not to mention, should the item hold some sort of sentimental value - we would very feel badly if it were somehow damaged or ruined.
Embroidery
All about embroidery thread...
For information about thread colors, please look under our “art” section.
There are several different types of embroidery thread; each has properties that make them advantageous in certain applications, or not so desirable in others. Below is a general overview:
POLYESTER THREAD
This is the most commonly used in embroidery, and provides “all purpose” characteristics over other types. Unless there is a specific need or request, your embroidered garments will likely be decorated with polyester thread.
• It offers excellent color-fastness, meaning that the pigment is difficult (though not impossible) to bleach out.
• In addition to withstanding frequent washings, a garment stitched with poly thread can usually be “tumble dried” in most home or commercial clothing driers without damage. (Provided they do not subject the item to excessive temperatures.)
• Polyester thread is essentially a plastic material, and could be damaged at temperatures approaching 350 degrees Fahrenheit (about 177 degrees Celsius).
For general purpose use, we highly recommend that our customers stick with polyester thread. If nothing else, selecting another non-standard type may simply increase your cost. (There is no savings to be had by using another yarn composition; it is usually the exact the opposite, in fact.)
Its only true drawback is a lack of resistance to extremely high temperatures. Should that be a significant concern, you may want to consider a highly specialized, fire-resistant ARAMID fiber. But for the sake of cost effectiveness, most polyester-embroidered garments will do just fine. (So long as the person wearing them exercises a little caution, particularly when working around ovens, stoves, etc.)
RAYON THREAD
Although probably the second most commonly used embroidery yarn, what it makes up for in terms of heat resistance…is lost in terms of color fastness. Your embroidery might melt at higher temperatures than polyester, but any pigment dyed into the fiber will fade with time. These effects will be accelerated not only after a garment is washed, but also when exposed to sunlight. Even “daybright” incandescent or florescent light bulbs can be detrimental to rayon embroidery yarn!
COTTON EMBROIDERY THREAD
This stuff lacks the best properties of either polyester or rayon thread, and is rarely used in modern embroidery applications. It is subject to both the potential lack of long-term colorfastness, and if exposed to high temperatures…will either burn or at very minimum become “charred.” We have yet to find a project where the use of cotton embroidery thread would be advantageous for any reason.
METALLIC THREAD
If you want the ultimate replication of silver and gold tones, this might be an option. However, there are a few things you should know and consider before settling upon a choice of metallic embroidery thread.
First and foremost, it is e-x-p-e-n-s-i-v-e compared with other stock embroidery threads. In contrast with the large “million stitch cones” we usually stock, metallic versions are only available in tiny spools. (Much like one would see at the local store, for non-commercial sewing applications.) Yet, the cost is probably two or three times what we pay for a big cone of polyester thread. So, it is exponentially more money…for significantly less product. Obviously, that is a cost we would have to pass along to you. Not only that, but the material composition makes it less than production friendly. Thread breaks are quite common; occurring even at much slower machine speeds, this has a direct bearing upon our overall shop efficiency.
There is also the potential for a strange phenomenon that can occur when using metallic silver thread. In some cases, depending upon composition, it can (over the course of time) actually tend to tarnish. Upon close inspection, one would see that our metallic thread is actually a very thin strand of metal wire, spun together with another fabric. For some reason, this does not occur as frequently with gold-tone metallic versions. In fact, it may not even be an issue even if you do select a silver metallic thread. But either way, we like to inform our customers of this potential complication, so they do not become unhappy with the product later.
FIREFIGHTER #40 – ARAMID FIBER
Is there a possibility your embroidered items may be exposed to high temperatures or open flames? Are the decoration(s) going to be stitched onto fire-resistant or other specialty items where safety is a key concern? This might be the thread you want to consider, though like any other…there are positive and negative attributes, depending upon your specific application. This is truly some rugged, heavy-duty stuff though. According to the manufacturer; it is also fully compliant with ISO standards ISO-6941 and ISO 15025.
So what are the potential drawbacks? As you might have guessed, the first one is price. The thread itself is very much a special-order item, but if you desire a truly protective, flame retardant embroidered decoration…it also requires the incorporation of Aramid bobbin thread and fire-resistant backing. Obviously, that too, will add cost. Additionally, unlike polyester thread…it comes in a limited range of about twenty-four individual colors.
That said, if this highly-specialized configuration most aptly suits your needs…let us know; we will do our very best to provide you a blend of function, style and economy.
Embroidery thread colors
Embroidery Oasis offers a staggering variety of thread colors. So, chances are…what you need may already be in stock. Otherwise, we can obtain it very quickly – feel free to browse through our primary thread chart. It offers a selection of well over three-hundred different shades, derived from virtually every color imaginable. By the way, those numbers don’t even include the fluorescent, metallic, or “multicolor” versions! We can even source thread through other brands, if necessary.
Would you like to see a color chart of the colors we offer? (You will need Adobe Acrobat Reader to open it.)
Please keep one thing in mind, when viewing the online color chart. It will likely appear differently on your computer monitor, or when printed out onto paper, than under “real life” conditions. So by all means, if choice of color is critical, give us a call…you can either stop by the shop, or we will be happy to bring a color chart to you. (These are the “real deal” and actually come wound with swatches of sample thread.)
As a general rule, if your desired color is not produced by any of the major embroidery thread manufacturers…it simply may not be available. So, your best course of action would be to select the closest possible match. Also, you need to be aware that thread is subject to “dye run variations” anyway – so absolute precision in terms of pantone equivalency may not be feasible.
How small of embroidery designs...
We must evaluate your individual design before making that determination, and will certainly be happy to do so. But in general, very small details may not stitch well. It depends upon a variety of factors – particularly the type of material to be decorated.
Creating a successful embroidery design is bound by physical limitations – so, some things simply exceed the envelope of feasibility. In general though, to assure a crisp, great looking product, we advise clients to refrain from incorporating text less than ¼” into their design. Again, other shapes or objects would need to be reviewed on a case-by-case basis.