Doing Business with Us

General Information

Where are you located?

Our facility is headquartered in Maryland Heights, Missouri:

10 Kimler Drive, Suite D Maryland Heights, MO 63043

For anyone familiar with the locale, our nearest major intersecting roadways are Interstate 270 and Dorsett Road. Most local motorists could probably use the “Edward Jones” complex as a point of reference – our shop borders their campus.

View us on a map.

What are your business hours?

Generally, we keep “normal” business hours, Monday through Friday from 9am to 5pm, with the exception of major holidays.

However, if you have needs that extend beyond our usual times – please call. We usually have relatively flexible with our schedules, and may be able to accommodate you.

Are you a local company?

(Q) Is your company strictly a “local” enterprise, catering only to the St. Louis area?

Our products have been sent to casinos in Atlantic City, car dealerships in southern Mississippi, and church groups – in the Amazon Rain Forest of Brazil.

Sure, much of our business does come from the local region. But as you can see, we are certainly willing to discuss how Embroidery Oasis might accommodate your needs…regardless of location. If a customer needed their t-shirts shipped to the moon, we would do our very best to get them there!

Where is your price list?

(Q) I cannot seem to find a “price list” on your website…where is it?

Actually, we do not publish any sort of standardized “price list.” Each job is unique, so we structure our quotes on a highly individualized basis. This effectively allows us to provide the best possible price for your project. Our approach gives us a tremendous amount of latitude to work with clients. At Embroidery Oasis, our goal is to give you the best blend of quality, service, and value…each and every time.

Quality, turnaround, and price.

(Q) What is your philosophy regarding the intersections of quality, production turnaround time, and price?

Understandably, most people want their goods produced “fast, good, and cheap.” In reality, even the best companies can only deliver upon two of those elements for any given project. Please take a moment to consider the following…

· If you want “good” and “fast” then, do not expect it to be “cheap.”
· If you want it to be “good” and “cheap” the service probably will not be as “fast.”
· If you want “cheap” and “fast” the completed product likely will not be nearly as “good.”

As a general rule, we will always go all-out to maximize your blend of all three factors. Beyond that, though we certainly strive to be competitive, ironically…our primary mission is not to be “the cheapest” screen printing and embroidery shop in town. Instead of tinkering with pennies to gain clientele, we prefer to focus our efforts upon one goal – being the very best at what we have to offer.

Embroidery Oasis wants to earn your patronage by offering exceptional products and terrific service, at reasonable prices. While our manufacturing processes might be high-tech, we have never departed from many of our old-fashioned approaches to doing business. Our philosophy is centered squarely upon taking good care of you, our valued customer.

Production Timeframes

Standard turnaround times

(Q) What kinds of “turnaround times” do you offer?

This varies by project, and potentially…even by individual work order. Typically, we will provide you with an estimated timeframe of when each phase of your project should be completed.

Normally, the “industry standard” for most shops is two full weeks – as measured from the point when all project details are finalized. In other words…the clock starts:
· Once you have placed a firm order.
· Any graphics to be used for your order have been granted final approval by appropriate person(s) within your organization.
· All materials and blank stock have been specified, and in some cases – received by us.

We continually review and streamline various in-house processes to make our shop more efficient. So depending upon factors at the time of your order, it may be entirely possible to complete your project within less time! For instance, if you are simply reordering something – the completion timeline could end up being significantly shorter.

The bottom line - we evaluate each individual project on a case-by-case basis. Thereafter, we strive to tailor our production operation so that it meets each the need of each customer.

Will you do rush orders?

(Q) I have an urgent need for a “rush” order…can you do it?

As they say, anything is possible. Of course, the two biggest factors surrounding this particular question are time and money.

In terms of timeframe, we have (on occasion) operated our shop on a continual round-the-clock basis, and even forgone the celebration of major holidays to meet customer deadlines. We have coordinated projects with extremely narrow completion windows, under maximum production loads, leaving little margin for error or downtime. If the logistics are even remotely feasible, we will certainly do everything humanly possible to meet your needs.

Of course, there is a potential trade-off when these types of scenarios arise. Such departures from our normal production schedules…may add significant cost to your overall project.

As a general rule, the most economical alternative is to plan well ahead of your anticipated need. But either way, please give us a call to discuss your particular situation. Depending upon certain factors (such as how busy we are at that time) we might be able to slide it into our production schedule without any problems or added cost.

Payment Terms

Will you require a deposit?

(Q) Will you require a “deposit” before processing my order?

Typically, for new clients we request for a deposit of at least 50% - with the balance due upon completion. Thereafter, the terms that we extend to you are evaluated per an individual, ongoing basis.

What kind of payment terms are available?

We accept:
· Visa
· MasterCard
· Discover
· Valid checks with appropriate identification
· U.S. currency*
· We may also extend the possibility of “net” account terms - please see below.

*Usually, our preference is to complete transactions either by credit card or check, as we keep no cash on hand within our shop. But you are our customer, and if change is needed to complete the sale…we will gladly make arrangements for that – please just let us know beforehand.

Our company is more than happy to work with organizations desiring “net” terms such as fifteen, twenty, or even thirty days. Again, this is evaluated per an individual, ongoing basis; it may be based (in part) upon the request of credit references with which you have a satisfactory payment history.

Tax exempt customers...

(Q) In general, how does the process work – if you are a “tax exempt” organization or reseller?

For local entities, simply providing us with a copy of your “tax exemption certificate” issued by the State of Missouri should be sufficient – we simply need to have that information documented in our files.

Order Minimums

Do you have “minimum” orders?

Our standard answer to this question is “yes.” On one hand, we truly regret turning away any project. But depending upon the item and quantity, it simply may not be cost effective for everyone involved.

Though the numbers outlined below are by no means “ironclad” we use them as guidelines. Should you have something in mind, by all means…give us a call.

If you are an existing high-volume customer, or depending upon how busy we are, perhaps our shop can accommodate your order?

One very important note…these numbers are for individual production runs!
(An explanation for this can be found in the next section…)

SCREEN PRINTING
· Single color – dark color imprint on light garments - 50 each
· Single color – light color imprint on dark garments - 75 each
· Multi color – any combination of colors, absolute minimum - 100 each

EMBROIDERY
· Shirts or other garments - 36 each
· Caps, visors, or other headwear - 48 each
· Briefcases, bags, etc. - 36 each

PROMOTIONAL PRODUCTS
There are easily 800,000+ items available to be purchased within this category. Minimums are usually based upon a variety of factors, such as standard vendor quantities per each individual product.

Why do you have minimum orders?

(Q) Okay, so why do you have minimum orders and all this “production run” stuff?

Screen printing and embroidery are incredibly “setup intensive” mediums. That means a tremendous amount of setup work is typically required for each job. Not only that; some of the materials used in our pre-production operations are very costly.

More than anything else, the processes themselves are rather time-consuming. Though we have reduced our workflow to the most efficient levels possible, in total…there are usually several hours of “prep work” behind every single completed item.

For this reason, if someone desires to order “just a few pieces” we may not be able to make it cost effective for them.

What do you mean by a production run?

Lets say you order fifty shirts, which is one of our “minimums” for screen printing. To be considered a single production run, the logo must be identical in every respect, for all fifty items. In other words, the same size, configuration and color(s) are used on each garment.

That doesn’t mean each item must be the same…we certainly don’t mind if you choose a few different colors and styles to be decorated. For instance, consider an order where our customer has requested imprints using a dark ink color on light-colored garments…twenty-five t-shirts and twenty-five fleece sweatshirts would be just fine!

On the other hand, if we end up needing to reset our machinery (such as changing of ink / thread colors or using an entirely different logo) it would be considered a different production run.

We have a chart that probably does a much better job of explaining this concept. Please click here to view it.

Do you have any maximums?

(Q) So, do you have any “maximums” as to how many items the shop would be willing to decorate?

No “maximums” here! Bring it on…we can handle your big orders!

Compared with many screen printing and embroidery shops, ours is very well equipped for your mass-production needs. In fact, we actually prefer to concentrate our efforts upon projects involving at least several-hundred to several thousand pieces per production run.

I need just twelve shirts…now what?

(Q) Well, I still need someone to screen print or embroider just twelve shirts…now what?

We are absolutely committed to providing great customer service. Sometimes, that means referring prospective clients to other businesses who can better serve their needs.

So give us a call…we know of other local people within the industry that might be able to help out with smaller quantities.

With that in mind, we are always grateful for any feedback about your experiences in dealing with any other company we might recommend. That way, we can help ensure people are being pointed in the right direction!

Customer Supplied Items

I am a promotional products broker...

(Q) I am an established promotional products supplier…does Embroidery Oasis offer “subcontracting” services for brokers?

Absolutely – if you need mass-production assistance with a large order, by all means…give us a call. We are very well equipped to handle even your largest projects.

Will you decorate my stuff?

(Q) I just bought a few items that need to be decorated or personalized. Will you put embroidery or silkscreen on them for me?

Well, this is somewhat of a delicate subject for us, although - our answer is usually “no.” Please allow us to explain why…

Most often, these types of requests fall well below our established “minimum order” guidelines. So regrettably, we might not be able to make it cost effective for everyone involved.

Not only that, but every once in awhile…someone brings us a ninety-dollar shirt, purchased through their favorite high-end retail store. Although a rare occurrence, occasionally…machinery will inadvertently “eat” (damage or destroy) an item.

If a replacement cannot be sourced through our normal wholesale vendors, we could end up in somewhat of an expensive predicament. Not to mention, should the item hold some sort of sentimental value - we would very feel badly if it were somehow damaged or ruined.


Embroidery

All about embroidery thread...

Everything you ever wanted to know about embroidery thread.

For information about thread colors, please look under our “art” section.

There are several different types of embroidery thread; each has properties that make them advantageous in certain applications, or not so desirable in others. Below is a general overview:

POLYESTER THREAD
This is the most commonly used in embroidery, and provides “all purpose” characteristics over other types. Unless there is a specific need or request, your embroidered garments will likely be decorated with polyester thread.
• It offers excellent color-fastness, meaning that the pigment is difficult (though not impossible) to bleach out.
• In addition to withstanding frequent washings, a garment stitched with poly thread can usually be “tumble dried” in most home or commercial clothing driers without damage. (Provided they do not subject the item to excessive temperatures.)
• Polyester thread is essentially a plastic material, and could be damaged at temperatures approaching 350 degrees Fahrenheit (about 177 degrees Celsius).

For general purpose use, we highly recommend that our customers stick with polyester thread. If nothing else, selecting another non-standard type may simply increase your cost. (There is no savings to be had by using another yarn composition; it is usually the exact the opposite, in fact.)

Its only true drawback is a lack of resistance to extremely high temperatures. Should that be a significant concern, you may want to consider a highly specialized, fire-resistant ARAMID fiber. But for the sake of cost effectiveness, most polyester-embroidered garments will do just fine. (So long as the person wearing them exercises a little caution, particularly when working around ovens, stoves, etc.)

RAYON THREAD
Although probably the second most commonly used embroidery yarn, what it makes up for in terms of heat resistance…is lost in terms of color fastness. Your embroidery might melt at higher temperatures than polyester, but any pigment dyed into the fiber will fade with time. These effects will be accelerated not only after a garment is washed, but also when exposed to sunlight. Even “daybright” incandescent or florescent light bulbs can be detrimental to rayon embroidery yarn!

COTTON EMBROIDERY THREAD
This stuff lacks the best properties of either polyester or rayon thread, and is rarely used in modern embroidery applications. It is subject to both the potential lack of long-term colorfastness, and if exposed to high temperatures…will either burn or at very minimum become “charred.” We have yet to find a project where the use of cotton embroidery thread would be advantageous for any reason.

METALLIC THREAD
If you want the ultimate replication of silver and gold tones, this might be an option. However, there are a few things you should know and consider before settling upon a choice of metallic embroidery thread.

First and foremost, it is e-x-p-e-n-s-i-v-e compared with other stock embroidery threads. In contrast with the large “million stitch cones” we usually stock, metallic versions are only available in tiny spools. (Much like one would see at the local store, for non-commercial sewing applications.) Yet, the cost is probably two or three times what we pay for a big cone of polyester thread. So, it is exponentially more money…for significantly less product. Obviously, that is a cost we would have to pass along to you. Not only that, but the material composition makes it less than production friendly. Thread breaks are quite common; occurring even at much slower machine speeds, this has a direct bearing upon our overall shop efficiency.

There is also the potential for a strange phenomenon that can occur when using metallic silver thread. In some cases, depending upon composition, it can (over the course of time) actually tend to tarnish. Upon close inspection, one would see that our metallic thread is actually a very thin strand of metal wire, spun together with another fabric. For some reason, this does not occur as frequently with gold-tone metallic versions. In fact, it may not even be an issue even if you do select a silver metallic thread. But either way, we like to inform our customers of this potential complication, so they do not become unhappy with the product later.

FIREFIGHTER #40 – ARAMID FIBER
Is there a possibility your embroidered items may be exposed to high temperatures or open flames? Are the decoration(s) going to be stitched onto fire-resistant or other specialty items where safety is a key concern? This might be the thread you want to consider, though like any other…there are positive and negative attributes, depending upon your specific application. This is truly some rugged, heavy-duty stuff though. According to the manufacturer; it is also fully compliant with ISO standards ISO-6941 and ISO 15025.

So what are the potential drawbacks? As you might have guessed, the first one is price. The thread itself is very much a special-order item, but if you desire a truly protective, flame retardant embroidered decoration…it also requires the incorporation of Aramid bobbin thread and fire-resistant backing. Obviously, that too, will add cost. Additionally, unlike polyester thread…it comes in a limited range of about twenty-four individual colors.

That said, if this highly-specialized configuration most aptly suits your needs…let us know; we will do our very best to provide you a blend of function, style and economy.

Embroidery thread colors

Embroidery Oasis offers a staggering variety of thread colors. So, chances are…what you need may already be in stock. Otherwise, we can obtain it very quickly – feel free to browse through our primary thread chart. It offers a selection of well over three-hundred different shades, derived from virtually every color imaginable. By the way, those numbers don’t even include the fluorescent, metallic, or “multicolor” versions! We can even source thread through other brands, if necessary.

Would you like to see a color chart of the colors we offer? (You will need Adobe Acrobat Reader to open it.)

Please keep one thing in mind, when viewing the online color chart. It will likely appear differently on your computer monitor, or when printed out onto paper, than under “real life” conditions. So by all means, if choice of color is critical, give us a call…you can either stop by the shop, or we will be happy to bring a color chart to you. (These are the “real deal” and actually come wound with swatches of sample thread.)

As a general rule, if your desired color is not produced by any of the major embroidery thread manufacturers…it simply may not be available. So, your best course of action would be to select the closest possible match. Also, you need to be aware that thread is subject to “dye run variations” anyway – so absolute precision in terms of pantone equivalency may not be feasible.

How small of embroidery designs...

(Q) I have some “teeny-tiny” details in my design…can you make them stitch out?

We must evaluate your individual design before making that determination, and will certainly be happy to do so. But in general, very small details may not stitch well. It depends upon a variety of factors – particularly the type of material to be decorated.

Creating a successful embroidery design is bound by physical limitations – so, some things simply exceed the envelope of feasibility. In general though, to assure a crisp, great looking product, we advise clients to refrain from incorporating text less than ¼” into their design. Again, other shapes or objects would need to be reviewed on a case-by-case basis.

All About Garments

General Info on Garments

A word about white shirts...

Every once in awhile, someone requests “a white shirt that does not allow anything underneath to show through.”

Unfortunately this is a situation beyond our control, and substrate opacity characteristics depend almost entirely upon material weight. The heavier and thicker a material, it will be less likely to reveal anything underneath. In almost every case, embroidery backing (even if it is white in color) will show through a white shirt.

For instance, a five-ounce material will tend to have more “see through” properties than something comprised of seven-ounce material. Of course, there are other factors, such as the weave or knit, which make a difference too.

If this may be of concern, please allow us to make the following suggestions:
· If possible, depending upon the application you wish to use it for, consider a thicker shirt.
· Select a different color; sometimes even a “natural” or “ash” color will do wonders in terms of curing this potential problem!
· Wear an appropriate undergarment, such as a t-shirt, underneath.

Can I use chlorine bleach?

(Q) I have a white t-shirt that needs to be laundered…will it be okay to place it in a load where chlorine bleach is used?

NO!

NEVER USE CHLORINE BLEACH ON A SCREEN-PRINTED GARMENT

Can you make custom garments?

(Q) My organization has highly-specific branding requirements and would like to have unique, custom-made garments assembled. Does Embroidery Oasis offer such a service?

You bet! We have sources for that, and can procure virtually anything our clients might require.

Though probably not amongst the least expensive options available, an eye-catching, customized clothing design can truly take your advertising plan to the next level. For example, how many times have you glanced at someone’s polo shirt or other uniform item, and intuitively recognized them as being an employee of a certain delivery service? Without ever seeing the logo or company name, on a subconscious level…you know exactly what organization they represent.

The benefits of such instantaneous brand-recognition are tremendous, and could be well worth an additional investment. As with virtually anything else in this business, per-unit price typically falls in proportion to increasing quantities. So if you are building or maintaining a corporate image, and considering several hundred or several thousand identical clothing items, this may well be an option worth exploring. At more basic levels of customization, minimum order requirements start at a mere twelve dozen (144) shirts!

How can I get my shirt to last longer?

Q How can I get my screen printed t-shirt to last longer, and keep its image looking nice?

Over time, any “silk-screened” garment will begin to show the effects of wear. Laundering your items frequently - is one of the biggest factors that could cause an image to degrade. Yet, wearing a stinky shirt is not an option for most people. So as with virtually anything else in life, mitigating this problem involves finding balance between both extremes.

When placing your screen printed t-shirt in the washing machine; turn it inside out.

Upon transferring it into the drier, leave screen-printed shirts “inside out” and adjust your machine settings to “low heat” or delicate.

If you think about it, when a garment sloshes around with other clothes, they can abrade slightly when coming into contact with one another. The effect is more severe in your drier, since the “drag coefficient” (for lack of a better term) increases as moisture evaporates from your clothing. So this will serve to protect the image – even if only a little.

These steps will also provide buffers from the shirts biggest enemy – high temperatures. The “ink” used to print your shirts is essentially a very high-viscosity liquid. It cures (hardens) by sending your garment through a conveyor oven. But frequent exposure to heat can bring about more changes on a molecular level, even within fully cured ink!

What sizes do you offer?

(Q) In terms of shirts, what size ranges do you offer?

We offer the entire range of standard sizes within many different styles and colors. Some are even gender and/or age-range specific! As a matter of fact, Embroidery Oasis can even source apparel for domesticated pets…such as cats and dogs!
• Infant - Newborn, 6, 12, 18, 24 months
• Toddler - 2, 3, 4, 5, 6
• Youth - XS(2/4), S(6/8), M(10/12), L(14/16), XL(18/20)
• Adult - XS (extra-small) through 10-XL
• Pet (dog) - XS(1-4 lbs.), S(5-10 lbs.), M(11-23 lbs.), L(24-45 lbs.) XL(46-70lbs.) 2XL(71-85 lbs.), 3XL(86+ lbs.)

TALL SIZES - in some styles, manufacturers offer “tall” sizes that have a little more length throughout the torso. However, the range of available colors may be limited.
YOUTH EXTRA-LARGE shirts are nearly identical in size to an Adult small, in most cases. The only true difference that we can find, is that adult sizes are an inch or two longer throughout the torso. For this reason, we often recommend ordering the adult version, in hopes that it might prevent the child from outgrowing their shirt as quickly.

Please keep in mind that not all styles are always available in every color or size.

Why do bigger sizes cost more?

(Q) Why do “extended sizes” such as 2X through 10X cost more? Is that because they use more material during the manufacturing process?

The notion that larger sizes cost more because of the additional material used in Production - is a widely held misconception. In reality, any pricing disparities are borne out of the fact that fewer such garments are ever made.

Most “mills” (clothing manufacturers) operate within large factories, and carefully plan their output to coincide with consumer demand. Worldwide, the vast majority of people wear garments that range between “small” and “extra large.” Thus, they concentrate their efforts upon those sizes, producing thousands (or even millions) of such garments during a single production run.

Of course, manufacturers usually want to accommodate bigger people within their offering of identical styles and colors. Though, doing this essentially requires them to “switch gears” which is an expensive prospect for any such large-scale system. Essentially, they must halt everything, reconfigure their operation, and put the same (or more) effort into assembling significantly fewer garments.

So, while true that more material may be used in the creation of an “extended size” clothing item, its cost is negligible when compared with other factors.

Why do old screen printed shirts look faded?

(Q) Why do the images on older screen-printed t-shirts in my closet or drawer look “faded?”

When you have a t-shirt where the printed image looks “faded” – take a very close look at it. Cured ink will typically have retained its same vibrancy and color as the day it was screened onto your shirt. Chances are, you will notice thousands of tiny fabric strands sticking up – perpendicular to the shirt. So in reality, you are witnessing an optical illusion; the image is not faded. Over time, your shirt has simply become “fuzzy” and is beginning to drown out the silkscreened image!

This phenomenon is called “fibrillation.” All shirts have a fibrous “nap” that gets matted down during the printing process. As time elapses and wear sets in – those tiny fibers begin to break free and once again, stand straight up. Realistically speaking, there is no way to prevent this from happening. But through employing proper garment care techniques, you can drastically slow the process.

Why does the printing on older shirts crack?

(Q) Why do the images on some screen printed shirts become brittle and begin cracking with time?

Have you ever taken a pair of jeans out of the drier, only to be been burned slightly by one of its metal buttons or rivets? Depending upon which setting you use…it can get pretty doggone hot in there! In extreme cases, repeated exposure to high temperatures can make the ink brittle. This is why you might have noticed screen printed t-shirts where the image has begun to “crack” and fall apart.

It is also precisely why we recommend drying your t-shirts on a low heat setting and preferably – turned inside out.

NEVER USE CHLORINE BLEACH ON A SCREEN-PRINTED GARMENT

Applying decorations above a pocket...

Though some manufacturers do better than others, it is not uncommon for elements of a garment to be slightly skewed. For instance, most people would never notice such slight variances – but every once in awhile, pockets or plackets might be sewn on a little crooked.

In such instances, we strive to ensure that your decoration (whether embroidered or screen printed) is in line with the pocket. Since we have no control over garment manufacturing processes, experience dictates this is the best practice to achieving good looking results.

Notes about dye run variations...

Since the industrial revolution, there have been phenomenal technological advances relating to quality control in garment manufacturing. The ability to produce nearly-identical products over a span of time is nothing short of miraculous. Unfortunately however, fabric shades may vary from one dye lot to the next.

Screen Printing & Polyester Garments

Screen printing polyester shirts

(Q) I want to have something screen printed…but cannot decide between a 100% cotton t-shirt, and the “50/50” version. (50% cotton, 50% polyester.) Which one is best?

If you want us to screen print an image on your garment – 100% cotton, or something with a high organic material content, is the only way to go!!!

Over the years, we have learned some hard lessons with 50/50 shirts, and as a general rule, will not print them! If a customer insists, at very minimum we would require prepayment on the project, and could not provide any guarantees or assurances upon your final product – none whatsoever.

Please read our tutorials about “dye migration and sublimation” to understand why…

What causes dye migration or sublimation?

Dyes for organic (cotton) fabric are made to become absorbed into the individual fibers, giving them color. This is only half-true for the colorants engineered for treating 50/50 shirts, which need to accomplish two very different tasks. Polyester is a plastic substance – and cannot be penetrated by the dye. Instead, it binds with and “clings” to the surface of those individual fibers.

During the manufacturing process, both types of shirts are completely saturated with dye to ensure they will assume their desired color. But even after most of the liquid has drained away, a fair amount of excess colorant remains embedded. Customarily, this is removed by rinsing the material – and in a perfect world…they do so several times to ensure any residue has been depleted. But unfortunately, extra steps in a manufacturing process can tend to be a cost factor. So every once in awhile, certain batches might “accidentally skip a couple rinse cycles” if you know what we mean…

This isn’t so much of a problem with organic fabrics, since their dyes are not specifically made to act upon plastic materials. But on the other hand, colorants made with chemicals that treat 50/50 fabrics…are. The plastisol ink used to print your shirts is essentially a type of plastic. So, any residual dye within a garment can leach through the plastisol and cause it to change colors.

Again, there is no way to tell if a garment might be prone to migration – it can show up instantaneously, or in some cases…gradually over several months.

To our knowledge, there is only one way to prevent this – by washing a 50/50 garment - with water only, several times. As you can imagine, this would add significant time and cost to your project – not to mention, potentially bringing about a host of other problems and headaches!

What IS dye sublimation?

(Q) What is “dye migration” or “dye sublimation?”

Garments with a high polyester content are subject to a nasty little phenomenon called “dye migration” - also known as “dye sublimation.” Granted, it can occur with any type of fabric, even those with all-organic composition. By far however, the most problems are experienced with shirts woven together with polyester fabric.

Dye migration can actually cause the imprint on your shirt to degrade and change colors. Worse yet, it might happen immediately – while the garment is still in our shop…or become noticeable a month after you have received the shirts. Of course, there is a chance, albeit a small one, the issue might not even arise. But in our experience, we would not gamble on it – as there is simply no way to predict when this problem will rear its ugly head.

For instance, our last batch of 50/50 substrate involved printing a yellow tiger, with its details and outlines in black…on royal blue shirts. To make a long story short, the tiger turned an “icky green” color. We ended up reprinting the entire job on a 100% cotton substrate, which (except for material composition) was identical in every respect to the 50/50 garment.

Are all polyester shirts bad?

(Q) If screen printing of garments containing polyester potentially leads to undesirable results – does that mean all polyester based products are bad?

Absolutely not. In fact, depending upon the intended use…garments with a high polyester content might even be preferable!

For instance, materials woven together with polyester usually offer higher levels of resistance against wrinkles and stains. Most of your “easy care” garments are made in this manner - just remove it from the drier and provide a good, solid shake before hanging. Quite often, the item is ready to wear and looks nice enough that no touch-up with an iron is necessary! What could be easier?

Products containing polyester are an excellent choice for any organization that desires to keep its staff members looking sharp.

But in terms of decoration, polyester garments typically lend themselves to embroidery – but not screen printing.

Fabric Weights

Is denier the same as fabric weight?

The term “denier” relates to thickness of individual yarn strands; higher numbers equate to thicker fibers. While it certainly has a direct bearing upon fabric weight (in ounces) the terms are used separately.

Generally, depending upon material composition, one can assume that a higher denier product would have more strength. For instance, a backpack made of 1000 denier fabric, when compared with something made of 600 denier stock should be nearly twice as durable.

Denier is a common descriptor for certain categories of nylon goods, such as briefcases or backpacks.

What is all this stuff about ounces

Manufacturers often differentiate between fabrics - by how heavy they are. One square yard of fabric is weighed, and the result is stated in “ounces.”

To put it in perspective…
· 5 ounce - About the thickness of a “thin” t-shirt material
· 6.1 ounce - Standard “heavy cotton” t-shirt material
· 8 to 10 ounce - Thickness of a fleece-type sweatshirt


Screen Printing

Screen printing ink colors

Particularly when it comes to screen printing, simply provide us with the number for your Pantone Matching System specifications* …and we’ll take it from there! We can usually generate a precise match, without even adding significant turnaround time to your project.

Even if you desire a smaller production run, but don’t want to incur additional cost, we can probably help. If you are willing to accept a reasonable likeness via our “eyeball method” we can generally get pretty close. For instance, one customer requested their ink be “about the color of a manila file folder.” So, we simply took a folder into our shop area, mixed down their ink until it looked similar, and started printing! Of course, there can be no guarantees of accuracy in that manner. However, it is just another example of how we can work with you to help ensure satisfaction with your order!

*Most of the colors we reference through our in-house graphic art systems are from Pantone’s “solid uncoated” palette.

Regarding Art for Your Project

How much do you charge for artwork?

(Q) How much do you charge for graphic art or digitizing-related services?

Well, our official answer is “that depends.”

In general, we prefer not to charge our clients art or digitizing fees - if possible. From our perspective it tends to be costly, since the creation of art, and digitizing of embroidery files are inherently time consuming. But if the scope of your project is big enough, we usually do not mind absorbing those expenditures.

Of course, setting our art department to task…requires a firm order. So if you are a new customer, and have submitted a deposit for merchandise – we will get right to work on any required art.*

So, what if you are not quite to that point – but would still like assistance from our art staff? We can certainly accommodate your needs, but may request a deposit for two hours of fees, at very minimum. Presently, our art department charges per hour – in full hour increments.

Here is the deal – we want to provide terrific service, but also need to make certain that our time is profitable. In the past, we have invested a fair amount of effort on “wild goose chases” with people who never actually placed an order. A willingness to part with ninety bucks on the front end of a project lets us know you are sincere about moving forward.

Like we mentioned above, our preference is to avoid passing along any art-related fees. So even if you have a deposit with us – most likely, we will consider working something out. For instance, if your order ends up being big enough, we might credit the full amount back right away. If the project is smaller, but you intend to reorder in the future – we may discount your next three or four invoices to effectively return any previously assessed art fees. (So long as you are reordering the exact same items.) Point is, we will bend over backwards to work with customers …but hope you understand the need to protect ourselves from “wild goose chases.”

*Here is a tip – if your project is underway, the quickest way to incur an art fee is by making repeated change requests! Every once in awhile, we have customers who simply cannot make up their minds or stick with a decision. As a result, we literally end up going “back to the drawing board” several times. On one hand, we have no objections to making necessary adjustments – we want customers to be happy with their finished products! But after awhile (and we will let you know when it reaches that point) we may begin invoicing for art time.

What is camera-ready art?

(Q) What does the term “camera-ready” art mean?

This is essentially a phrase from the pre-computer era, when film-based cameras were still used in processing various kinds of printing plates. Recreating the best possible image on-press required very “clean” copies of the art work to be reproduced.

Though most modern graphic artists do their layout work Electronically, “camera-ready” is still a viable industry term and still holds essentially the same meaning.

I don't have camera-ready art...

(Q) I do not have “camera ready” art – but some idea (or none at all) for what design to use for screen printing or embroidery. Can you still help me?

Absolutely!

We have an on-site graphic artist, and by far - creating unique designs is his favorite part of this job. If you are unsure of where to start, simply provide some background about your organization along with a basic concept for the desired outcome. Usually, that will be enough to get him started.

On the other hand, if you already have a specific idea, our art department can help bring it to life. Got a roughly drawn pencil sketch? We can work with that…no problem.

Even if you already have a logo – but in the wrong format (raster files such as jpeg, tiff, etc) we can almost certainly convert them for you. Though, it may (or may not) add cost to your particular project…

What type of files do you accept?

(Q) What kind(s) of digital graphics files does your art department accept?

SILKSCREEN AND PROMOTIONAL PRODUCTS Generally, any type of screen printing or promotional product imprints will require “vector” art. Supported file types are as follows:
Corel Draw Version X3 or below (.cdr)
Encapsulated Post Script (.eps)

One VERY IMPORTANT note, regarding the two aforementioned file types. Though unlikely, if your design contains text…and we do not happen to have that specific font loaded on our computers, it could cause a glitch. To avoid this, we recommend converting your entire, completed design to “curves” or “outlines” before sending it. If the file requires any sort of text-related adjustments, we may need to install the font before making those modifications.

EMBROIDERY
Our shop supports the latest version of industry-standard, WILCOM embroidery software. We can accept a variety of file formats, but typically prefer to receive the following:
Wilcom (.emb) Tajima (.dst)

Color matching

(Q) What if the color(s) printed or embroidered on your garment need to be an “exact” match?

The vast majority of customers are satisfied with our extensive range of standard, readily available ink and thread colors. However, for organizations with highly specific, branding-related requirements, we are ready to fulfill your needs.

Of course, this begs the question; “will there be an extra charge” for our matching service? Our official answer is; “that depends.” In a nutshell, we have a philosophy about things of this sort…

For example, if you are requesting a small production run…sure, we might need to look at passing along the added cost. On the other hand, if you have placed an order for involving several hundred or several thousand pieces per individual project...you likely won’t hear a “peep” from us about it. As a general rule, we do our very best to be flexible, avoid getting into a “nickel-dime scenario” with our customers, simplifying the whole process from start to finish.